Description

Customer Care & Telephone Skills Diploma from Neutron Skills for AED 28.

The course is about how to start a telephone / call answering service and what related services you can also offer.
• Boost your career in Customer care & Telephone Business
• Handle customer calls with professional telephone etiquette.
• Constructively respond to a customer’s concern or complaint.
• Gain telephone communication skills and effective listening techniques.
• Build rapport and satisfy customers’ needs quickly via effective dialogue skills.

COURSE CURRICULUM:
1. Getting Started and Background
2. The Details of the Business:
• What services are on offer?
• Where do you find clients?
• How does the money work?
• How to get started?
• How to run the business
• How to grow the business
• Frequently asked clients (by clients)
• Frequently asked questions – part 2
3. Why do you need to be? and Conclusion.

There are different paths in which your career could develop. You can be a;
• Customer Service Representative
• Customer Service Agent
• Receptionist
• Administrators
• Call Handlers
• Call Centre Representative
• Telemarketers
• Consultants
• Sales/ Sales Manager
• Customer Service Manager

✔ High quality e-learning content
✔ Course completion free pdf certificate
✔ 24/7 Learning assistance
✔ Developed by Qualified tutors
✔ Lifetime access to the course
✔ Study at your own pace